Service Terms and Conditions and Policies Unless otherwise agreed in writing before work commences, between TEK911 Inc. and the customer, these standard Terms and Conditions, apply to all work undertaken by TEK911 Inc. on behalf of the customer. Non-exhaustive list of types of work carried out and explanation of terms: Consulting Diagnosis Software and/or hardware, and/or system analysis, and diagnosis of existing and potential problems, improvements, usage and impacts. Specification Software and/or hardware, and/or system specification, based upon analysis of customer requirements input, environment, how used and needs. Design Supply of software and/or hardware, and/or system design(s), prototype(s) or production unit(s); including where appropriate - documentation, manual(s), spares kit(s), prototype(s) and production unit(s). Contracting Software writing to customer supplied specification of program requirements, including user interaction methods if any, program function, program error reporting, environment and platform to be used in, language(s) to be used. Contracting of another specified function as agreed beforehand. Installation Installation, cabling, setup and configuration of customer supplied equipment for customer's application within one building on one site. Length of Day All work is charged at rates according to day (9:00am to 6:00pm), or half day, or by the hour. Work carried out outside the hours specified for a normal day, are classed as unsocial hours work, to be carried with prior agreement and booking at special rates. A day is classed as a normal working day, Monday to Friday, excluding Public Holidays where the work is being carried out. Copyright TEK911 Inc. will hold joint copyright on all work carried out, however TEK911 Inc. will not resell in any manner a complete copy of work carried out for a customer, only parts of the work could be used again. Terms of payment For customers with credit facilities, payment is on a 30 calendar days net basis, from date of invoice, payable by cash, check, bankers draft or credit card (Credit card payments may be subject to a 3% surcharge) in the favor of TEK911. All other customers are required to pay 25%, as a first stage payment at time of order, remaining amount to be paid at job completion. 100% hardware down payment required on contract signing. All additional labor after initial installation billed at standard hourly rates with net 30 terms. Work involving design or supply of hardware requires a 20% minimum retainer payment with order, on top of any other prepayments regardless of credit status. Payment by Credit Card (click here to initiate) You may make a credit card payment to TEK911 Inc. using PayPal's credit card services. Credit card payments may be subject to a 3% surcharge and a 30 cent transaction fee. If you initiate a chargeback through your credit card company for any reason, TEK911 Inc. may at it's discretion immediately suspend your web/email service. To reestablish your service, TEK911 Inc. may require you to provide a payment which may include a $25 reactivation fee and a $30 chargeback processing fee. Commencement of work Work will commence at the prior agreed time and place between TEK911 Inc. and the customer, upon receipt of Purchase Order(s). All work is then invoiced at an agreed schedule or by default monthly against Purchase Order(s) supplied by the customer. Ownership Ownership of goods, services, or results of services is transferred upon receipt of all payments in full. Standard Disclaimers Warranties Unless described in exceptions section, all hardware is warranted for 12 months for production units and 6 months for prototypes. Software is warranted for 3 months. Services or results of services are warranted for 1 month. This applies only to the parts supplied by TEK911 Inc., and all warranties are voided, if the product is not as sold, modified by customer or parties acting upon the customer's behalf, or the product is used or has suffered from use or events that it was not designed for, or beyond the control of the customer and/or TEK911 Inc. All warranties commence from the date of installation, and or service performed. Customer Specified/Supplied Equipment Where work is carried out using equipment and/or software and/or procedures and/or facilities, supplied or at the instruction of the customer, which is then found to be faulty, all work carried out to identify and rectify the problem is chargeable in addition to any quote or order at the suitable rate to the customer. Whether directly instructed to carry this out or not by the customer, when this has to be carried out in order to complete the work for the customer. All warranties on any such repairs, modifications and/or rectification of problems, are the responsibility of the customer to arrange with parties who actually perform said tasks. Promotions and Flyer Discounts Flyer discounts applies to new customers only. Discount will be applied to first hour of labor. Does not apply to hardware sales (computers, monitors, software, cables, routers or any other parts). These terms and conditions are liable to change without prior notice or notification. Server Installation Terms and Conditions Unless otherwise agreed in writing before work commences, between TEK911 Inc. and the customer, these Server Installation Terms and Conditions, apply to all work undertaken by TEK911 Inc. on behalf of the customer. Network Terms, Inclusions and Exclusions Payment terms 100% hardware down payment required on contract signing. Remaining balance due upon delivery of hardware and system checkout. For customers with credit facilities, payment is on a 30 calendar days net basis. All additional labor after initial installation billed at standard hourly rates with net 30 terms. Warranty Tek911 Inc. will warrant all hardware for the life of the manufacturer’s warranty. Network File Server Install and configure all hardware components, server operating system software, antivirus software, tape backup hardware and software. Move data from current server and workstations to new file server. Complete hardware burn-in and testing. Workstation Configuration Configure workstations for server access. Install and Configure Anti virus and anti spyware software. Test all operations successfully. Network Access and Security Create all user accounts and user data home directories. Create network login scripts with appropriate drive and printer mappings. Printing Create network printer queues. Setup users for printer access. Installation DOES NOT Include: A guarantee that Windows 95/98/ME/2K/XP/Vista/Windows 7 will be compatible with your existing DOS/Windows applications. Repair for any defective equipment discovered in network installation. Warranty or repair of any previously installed equipment. Installation or configuration of any computer not on the network. Installation or configuration of any additional software or hardware not stated in the bid. Any service outside of the scope of work can be addressed with an approved change order. Not all work may have been identified that is out of the scope of work. Cabling or cable diagnostic services. Cable troubleshooting will be billed at current rates. There will be an additional charge for any of these items: Additional wiring materials. Installation of any additional hardware and or software. Installation of any additional printers and or printer configurations. Internet Domain Names - Domain name research and acquisition, DNS setup. Web page design / changes. You are responsible for providing: Operational Ethernet approved wiring. Adequate electrical outlets for all components. Telephone wiring or connections for items requiring telephone access. Tek911 Inc. cannot be held responsible for any delays due third party vendors i.e. ISP, cable provider, Phone Company, etc.
Unless otherwise agreed in writing before work commences, between TEK911 Inc. and the customer, these standard Terms and Conditions, apply to all work undertaken by TEK911 Inc. on behalf of the customer. Non-exhaustive list of types of work carried out and explanation of terms: Consulting Diagnosis Software and/or hardware, and/or system analysis, and diagnosis of existing and potential problems, improvements, usage and impacts. Specification Software and/or hardware, and/or system specification, based upon analysis of customer requirements input, environment, how used and needs. Design Supply of software and/or hardware, and/or system design(s), prototype(s) or production unit(s); including where appropriate - documentation, manual(s), spares kit(s), prototype(s) and production unit(s). Contracting Software writing to customer supplied specification of program requirements, including user interaction methods if any, program function, program error reporting, environment and platform to be used in, language(s) to be used. Contracting of another specified function as agreed beforehand. Installation Installation, cabling, setup and configuration of customer supplied equipment for customer's application within one building on one site. Length of Day All work is charged at rates according to day (9:00am to 6:00pm), or half day, or by the hour. Work carried out outside the hours specified for a normal day, are classed as unsocial hours work, to be carried with prior agreement and booking at special rates. A day is classed as a normal working day, Monday to Friday, excluding Public Holidays where the work is being carried out. Copyright TEK911 Inc. will hold joint copyright on all work carried out, however TEK911 Inc. will not resell in any manner a complete copy of work carried out for a customer, only parts of the work could be used again. Terms of payment For customers with credit facilities, payment is on a 30 calendar days net basis, from date of invoice, payable by cash, check, bankers draft or credit card (Credit card payments may be subject to a 3% surcharge) in the favor of TEK911. All other customers are required to pay 25%, as a first stage payment at time of order, remaining amount to be paid at job completion. 100% hardware down payment required on contract signing. All additional labor after initial installation billed at standard hourly rates with net 30 terms. Work involving design or supply of hardware requires a 20% minimum retainer payment with order, on top of any other prepayments regardless of credit status. Payment by Credit Card (click here to initiate) You may make a credit card payment to TEK911 Inc. using PayPal's credit card services. Credit card payments may be subject to a 3% surcharge and a 30 cent transaction fee. If you initiate a chargeback through your credit card company for any reason, TEK911 Inc. may at it's discretion immediately suspend your web/email service. To reestablish your service, TEK911 Inc. may require you to provide a payment which may include a $25 reactivation fee and a $30 chargeback processing fee. Commencement of work Work will commence at the prior agreed time and place between TEK911 Inc. and the customer, upon receipt of Purchase Order(s). All work is then invoiced at an agreed schedule or by default monthly against Purchase Order(s) supplied by the customer. Ownership Ownership of goods, services, or results of services is transferred upon receipt of all payments in full. Standard Disclaimers Warranties Unless described in exceptions section, all hardware is warranted for 12 months for production units and 6 months for prototypes. Software is warranted for 3 months. Services or results of services are warranted for 1 month. This applies only to the parts supplied by TEK911 Inc., and all warranties are voided, if the product is not as sold, modified by customer or parties acting upon the customer's behalf, or the product is used or has suffered from use or events that it was not designed for, or beyond the control of the customer and/or TEK911 Inc. All warranties commence from the date of installation, and or service performed. Customer Specified/Supplied Equipment Where work is carried out using equipment and/or software and/or procedures and/or facilities, supplied or at the instruction of the customer, which is then found to be faulty, all work carried out to identify and rectify the problem is chargeable in addition to any quote or order at the suitable rate to the customer. Whether directly instructed to carry this out or not by the customer, when this has to be carried out in order to complete the work for the customer. All warranties on any such repairs, modifications and/or rectification of problems, are the responsibility of the customer to arrange with parties who actually perform said tasks. Promotions and Flyer Discounts Flyer discounts applies to new customers only. Discount will be applied to first hour of labor. Does not apply to hardware sales (computers, monitors, software, cables, routers or any other parts). These terms and conditions are liable to change without prior notice or notification.
Unless otherwise agreed in writing before work commences, between TEK911 Inc. and the customer, these Server Installation Terms and Conditions, apply to all work undertaken by TEK911 Inc. on behalf of the customer. Network Terms, Inclusions and Exclusions Payment terms 100% hardware down payment required on contract signing. Remaining balance due upon delivery of hardware and system checkout. For customers with credit facilities, payment is on a 30 calendar days net basis. All additional labor after initial installation billed at standard hourly rates with net 30 terms. Warranty Tek911 Inc. will warrant all hardware for the life of the manufacturer’s warranty. Network File Server Install and configure all hardware components, server operating system software, antivirus software, tape backup hardware and software. Move data from current server and workstations to new file server. Complete hardware burn-in and testing. Workstation Configuration Configure workstations for server access. Install and Configure Anti virus and anti spyware software. Test all operations successfully. Network Access and Security Create all user accounts and user data home directories. Create network login scripts with appropriate drive and printer mappings. Printing Create network printer queues. Setup users for printer access. Installation DOES NOT Include: A guarantee that Windows 95/98/ME/2K/XP/Vista/Windows 7 will be compatible with your existing DOS/Windows applications. Repair for any defective equipment discovered in network installation. Warranty or repair of any previously installed equipment. Installation or configuration of any computer not on the network. Installation or configuration of any additional software or hardware not stated in the bid. Any service outside of the scope of work can be addressed with an approved change order. Not all work may have been identified that is out of the scope of work. Cabling or cable diagnostic services. Cable troubleshooting will be billed at current rates. There will be an additional charge for any of these items: Additional wiring materials. Installation of any additional hardware and or software. Installation of any additional printers and or printer configurations. Internet Domain Names - Domain name research and acquisition, DNS setup. Web page design / changes. You are responsible for providing: Operational Ethernet approved wiring. Adequate electrical outlets for all components. Telephone wiring or connections for items requiring telephone access. Tek911 Inc. cannot be held responsible for any delays due third party vendors i.e. ISP, cable provider, Phone Company, etc.
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