Consulting
Diagnosis
Software and/or hardware, and/or system analysis, and diagnosis of existing and potential problems, improvements, usage and impacts.
Specification
Software and/or hardware, and/or system specification, based upon analysis of customer requirements input, environment, how used and needs.
Design
Supply of software and/or hardware, and/or system design(s), prototype(s) or production unit(s); including where appropriate - documentation, manual(s), spares kit(s), prototype(s) and production
unit(s).
Contracting
Software writing to customer supplied specification of program requirements, including user interaction methods if any, program function, program error reporting, environment and platform to be used in, language(s) to be used. Contracting of another specified function as agreed beforehand.
Installation
Installation, cabling, setup and configuration of customer supplied equipment for customer's application within one building on one site.
Length of Day
All work is charged at rates according to day (9:00am to
6:00pm), or half day, or by the hour. Work carried out outside the hours specified for a normal day, are classed as unsocial hours work, to be carried with prior agreement and booking at special rates. A day is classed as a normal working day, Monday to Friday, excluding Public Holidays where the work is being carried out.
Copyright
TEK911 Inc. will hold joint copyright on all work carried out, however TEK911
Inc. will not resell in any manner a complete copy of work carried out for a customer, only parts of the work could be used again.
Terms of payment
For customers with credit
facilities, payment is on a 30 calendar days net basis, from date of invoice,
payable by cash, check, bankers draft or credit card (Credit card payments may
be subject to a 3% surcharge) in the favor of TEK911. All other customers are required to pay 25%, as a first stage payment at time of order, remaining amount to be paid at job completion.
100% hardware down payment required on contract signing.
All additional labor after initial installation billed at standard hourly rates
with net 30 terms.
Work involving design or supply of hardware requires a 20% minimum retainer payment with order, on top of any other prepayments regardless of credit status.
Payment by Credit Card (click here to initiate)
You may make a credit card payment to TEK911 Inc. using PayPal's credit card
services. Credit card payments may be
subject to a 3% surcharge and a 30 cent transaction fee.
If you initiate a chargeback through your credit card company for any reason,
TEK911 Inc. may at it's discretion immediately suspend your web/email service.
To reestablish your service, TEK911 Inc. may require you to provide a payment
which may include a $25 reactivation fee and a $30 chargeback processing fee.
Commencement of work
Work will commence at the prior agreed time and place between TEK911
Inc. and the customer, upon receipt of Purchase Order(s). All work is then invoiced at an agreed schedule or by default monthly against Purchase Order(s) supplied by the customer.
Ownership
Ownership of goods, services, or results of services is transferred upon receipt of all payments in full.
Standard Disclaimers
Warranties
Unless described in exceptions section, all hardware is warranted for 12 months for production units and 6 months for prototypes. Software is warranted for 3 months. Services or results of services are warranted for 1 month.
This applies only to the parts supplied by TEK911
Inc., and all warranties are voided, if the product is not as sold, modified by customer or parties acting upon the customer's behalf, or the product is used or has suffered from use or events that it was not designed for, or beyond the control of the customer and/or TEK911
Inc.
All warranties commence from the date of
installation, and or service performed.
Customer Specified/Supplied
Equipment
Where work is carried out using equipment and/or software and/or procedures and/or facilities, supplied or at the instruction of the customer, which is then found to be faulty, all work carried out to identify and rectify the problem is chargeable in addition to any quote or order at the suitable rate to the customer. Whether directly instructed to carry this out or not by the customer, when this has to be carried out in order to complete the work for the customer.
All warranties on any such repairs, modifications and/or rectification of problems, are the responsibility of the customer to arrange with parties who actually perform said tasks.
Promotions and Flyer
Discounts
Flyer discounts applies to new customers only.
Discount will be applied to first hour of labor. Does not apply to hardware
sales (computers, monitors, software, cables, routers or any other parts).
These terms and conditions are liable to change without prior notice or notification.
Rev (6/1/2008)
Service Terms and Conditions
